Contact Us
Thank you for visiting Xilvexa. If you have questions about our products, an existing order, shipping, returns, or other store-related matters, our customer service team is available to assist you.
To help us handle your request efficiently, please provide your order number when contacting us about an existing purchase.
Customer Support
Customer Service Email:
service@xilvexa.com
Phone / SMS:
+1 9702872237
Service Hours:
Monday – Friday, 9:00 AM – 6:00 PM (EST)
We aim to respond to customer service emails within 24–48 hours on business days. Requests received outside our service hours may be reviewed on the next business day.
Order & Product Assistance
You may contact us for assistance with:
- Product information and general questions
- Order status and order-related inquiries
- Shipping and delivery questions
- Returns and refund requests
- Damaged, incorrect, or missing items
- Other questions related to purchases made through Xilvexa
When contacting us regarding an order, please include your order number, the email address used to place the order, and a brief description of your request. If your inquiry concerns a damaged or incorrect item, photos may help us review the issue more efficiently.
Before Contacting Us
For questions regarding delivery times, return eligibility, refunds, or how we handle personal information, please review the relevant policies available on our website.
Please note that customer service inquiries should be sent through the contact details listed on this page so that we can properly review and respond to your request.
Company Information
Store Name:
Xilvexa
Website:
xilvexa.com
Website Operator:
LLHH Tech Limited
Business License Entity:
LLHH Tech Limited
Registered Address:
Room 5047, 5/F, Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Hong Kong
Customer Service Email:
service@xilvexa.com
Customer Service:
+1 9702872237
We appreciate your interest in Xilvexa and will do our best to assist with your inquiry as efficiently as possible.